3:9:49 
2025-01-02 
82
We should always strive to avoid conflict between reason and emotions when raising issues, and also strive not to neglect emotions but rather direct them towards reason to make it stronger. To achieve this goal and win emotions, the following matters should be taken into account:
First: The individual's name is the sweetest word and the sweetest tone for him, so we should seek help by mentioning his nickname to win his emotions, while calling him by the nickname he loves and is most precious to him. Narrations have urged calling an individual by his nickname in his presence, and it has been reported from the morals of the Noble Messenger Muhammad (may Allah bless him and his family and grant them peace) that he used to call each individual by his nickname and choose an appropriate nickname for those who did not have a nickname.
Second: We must give others room to complete their words and listen to them, which indicates above all the person's search for the truth, in addition to his sincerity, respect and appreciation for the ideas of the other party, and each of these points has an effective share in winning his positive emotions.
Third: The verbal virtues of the other party should be mentioned and mentioned with the importance they deserve in order to prepare spiritually to accept his weaknesses and mistakes.
Fourth: Practical compassion in its realistic sense is one of the most important factors in winning the emotions of others and preparing their intellectual ground to accept the issues of principle. If they sense practical compassion from the speaker, they can accept his words even if they are not completely convinced by his arguments, and they can make mistakes in their thinking and convince themselves of the correctness of his opinions, and that their righteousness lies in what he proposes.
Fifth: The method of reminding of mistakes should be such that even if it does not win the emotions of the other party in favor of the speaker, it at least does not hurt them. Therefore, others should be reminded of their mistakes indirectly as much as possible.
The story of the two Imams, al-Hasan and al-Husayn (peace be upon them), teaching ablution to an old man who was not good at ablution, is considered one of the most famous and nicest examples of the indirect method.
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