المرجع الالكتروني للمعلوماتية
المرجع الألكتروني للمعلوماتية
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BENCHMARKING  
  
455   01:22 صباحاً   date: 2024-09-30
Author : BARBARA MINTO
Book or Source : THE MINTO PYRAMID PRINCIPLE
Page and Part : 183-10


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Date: 2024-09-23 495
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BENCHMARKING

First, Benchmarking. Let's say you are a bank and have launched a truly effective TQM effort. And let's say it has enabled you, for example, to cut loan applications from 2 days to 2 hours. You are likely to assume that such a big reduction is enough to ensure competitive advantage. Unfortunately, you can't tell whether that is indeed the case mil you compare yourself with your competition, and this is where a formal Benchmarking exercise becomes imperative.